Return Policy

At Initial Request, Inc., we take pride in creating personalized products that are crafted with precision and care to meet your unique needs. Each item is made to order, ensuring it reflects your individual style and preferences. Due to the personalized nature of our products, we generally do not accept returns or offer refunds. However, we understand that mistakes can happen, and our commitment to your satisfaction is unwavering.

Return Eligibility:

1. Company Error: If we make a mistake in the customization of your product, such as a spelling error, design flaw, or incorrect item sent, please contact us within [number of days] days of receiving your order. We will gladly replace the item at no additional cost to you or issue a full refund.

2. Product Damage: In the rare event that your personalized product arrives damaged, please notify us within 2 days days of receipt. We will work with you to resolve the issue promptly by offering a replacement or a refund.

Return Process:

To initiate a return for the above-mentioned eligible reasons, please follow these steps:

1. Contact our Customer Support Team at initialrequest@gmail.com

2. Provide your order number, a description of the issue, and any supporting photos if applicable.

3. Our team will review your request and provide you with further instructions on how to proceed.

Please note that any personalized product that has been correctly customized in accordance with the information provided during the order process and does not fall under the eligible return criteria cannot be returned or refunded.

Cancellation Policy:

As our personalized products are made to order, order cancellations must be made within 12 hours of placing your order. Once production has begun, cancellations will not be accepted.

Initial Request, Inc. is committed to delivering high-quality personalized products that meet or exceed your expectations. We encourage you to double-check all customization details during the ordering process to ensure accuracy.

For any questions or concerns about our return policy, please don't hesitate to contact our Customer Support Team Here>

Thank you for choosing Initial Request, Inc. for your personalized product needs.